Releasing on 01.06.2021
Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime.
Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical.
From the Nobel Prize-winning author of Thinking, Fast and Slow, coauthor of Nudge, and author of You Are About to Make a Terrible Mistake!, Noise is a revolutionary exploration of why people make bad judgments, “full of novel insights, rigorous evidence, engaging writing, and practical applications” (Adam Grant).